Sale Policy

  1. DPAL gives cognizance only to computer generated tax invoice.
  2. The metal rate per gram charged is as mentioned in the invoice. DPAL does not make any representation with regard to metal rate mentioned in the invoice because the metal rate at any given time is not uniform or fix in the market.
  3. Delivery of the purchased item will be made only after the company receives the amount.
  4. It is must for customers to complete KYC norms at the time of billing for transactions equal to or exceeding Rs. 0.50 Lacs, Copy of Pan Card is mandatory for the transaction value of Rs. 2.00 Lacs and above.
  5. The amount should be received by the same person in whose name the tax invoice/customer order/scheme is generated.
  6. The content of the tax invoice, once prepared, will not be altered under any circumstances.
  7. The weight of stones, beads, Polki, wax, and other studded items incorporated into jewellery may or may not be deducted from the gross weight of the jewellery. The net weight indicated on the invoice may not always reflect the actual metal weight of that product, as certain stones or other studded items may not be deducted at the time of purchase made by the customer.
  8. DPAL adheres to a stringent quality control policy; nevertheless, there may be occasional variations in metal weight or diamond carat due to extraneous materials, typically within a range of approximately +/- 0.50% for metal weight and +/- 0.01 per carat for diamonds.
  9. All jewellery/articles sold by DPAL meets satisfactory quality standards. However, depending on the design and natural properties of the metal, wear and tear, as well as tarnishing, may occur. DPAL does not provide any guarantee or warranty for these occurrences.
  10. Taxes will be charged according to applicable government regulations.
  11. It is assumed that the customer has thoroughly inspected the products and weights before taking delivery and found them to be in satisfactory condition. Please collect certificates at the time of invoicing (Wherever applicable).

Purchase Policy

  1. The Customers' Old Gold will be evaluated for purity & net weight after melting the jewellery. The amount equal to the valuation of the product (Gold Metal Weight x Prevalent Rate {Less} Deductions) will be provided to the customer through a Credit Note, which can be used to purchase any other product from DPAL, Credit Note will be made in favour of the customer who has exchanged old gold jewellery.
  2. DPAL will not be responsible for any loss or damage to stones (precious or other), diamonds, pearls, kundan, or meenakari during extraction from the jewellery.
  3. Diamonds, Precious Stones* and Polki (Which are available in Good Condition) will be valued as follows:
    • Diamonds @ 90% (On Diamond Current Value)
    • Polki @ 85% (On Diamond Current Value)
    • Precious Stones* @ 75% (On Bill Value) (*Sapphire, Emerald, Ruby)
  4. Making charges, taxes and the value of all other stone (Whether Precious or Not), kundan, beads, pearls and other charges will be completely deducted.
  5. DPAL makes payment for purchased products only via Account Payee Cheque, NEFT, or RTGS.
  6. For Platinum: Platinum Jewellery will be valued at 85% of the prevailing rate of DPAL on the transaction date.
  7. Purchase of old Jewellery/articles will be accepted only if the original tax invoice and Certificate (wherever applicable) is presented and a copy of the same has been submitted.

Sales Return Policy

  1. We will be able to exchange Jewellery in any DPAL showroom for the same value of the invoice, provided Jewellery should be brought back in the same condition in which it was sold, within seven (7) working days from the date of invoice/sale. (18Kt Gold Jewellery is not eligible for Return or Replacement).
  2. Sales return will only be possible if the original tax invoice and Certificates (Where Applicable) has been submitted. Charges will be levied in case of non- return of certificate.
  3. New Jewellery will have to be purchased against the full value of the product returned. Fresh purchases made against an exchange would be billed at the applicable metal rate prevailing on the date of fresh purchase only.
  4. Sales return of diamond Jewellery will be accepted only against the purchase of diamond jewellery.
  5. Jewellery made to order cannot be replaced or returned

Order Policy

  1. Customer can place an order without freezing the gold rate on payment of 25% advance of product estimated value.
  2. Gold rate can be freeze at the time of placing the order on payment of 50% advance of the product estimated value. The gold rate applicable on purchase will be the prevailing rate at the time of payment of advance irrespective of the gold rate at the time of delivery.
  3. On cancellation of order by customer, there would be necessary deductions form Advance for the loss/charges incurred by DPAL like Making Charges/Wastages and any other statutory Charges.
  4. Ordered Products should be collected within 15 Days from the Delivery date as mentioned in the Order Receipt. Failure to take delivery within the stipulated time will be considered as a cancellation by the customer, which may result in deduction of charges from advances.
  5. Delivery dates may be subject to delay due to unforeseen or uncontrollable circumstances.
  6. Product weight can be varying +/-20% (mentioned in the order receipt) for the order placed by the customer

Repair Policy

  1. DPAL does not offer any warranty or guarantee against defects or damage during or after workmanship in jewellery given for repair.
  2. Repaired items must be collected within 15 days from the delivery date specified in the repair voucher. After this DPAL reserves the right to charge a vault fee of Rs. 1000 per week or part thereof from the Repair delivery date to actual delivery date.
  3. Delivery may be delayed due to unforeseen or uncontrollable circumstances.
  4. There may be some variance in gross weight due to dust and other particles after the repair.
  5. Repairing charges will be levied along with applicable taxes

No complaint will be entertained by DPAL incase:

  1. Jewellery not used with care. DPAL will not be responsible for any damage or defect once product is sold
  2. Jewellery damaged due to mishandling by the customer.
  3. To know the detailed policy, please read the brochure or Visit www.dpjewellers.com.
  4. It is assumed that all the Terms & Conditions, how to use & take care of jewellery have been properly understood by Customer/Invoicee

In case of any dispute, the Jurisdiction will be Ratlam (M.P.) only. DPAL (D.P. Abhushan Ltd.) reserves the right to change the terms and conditions described above without any prior intimation.